Posts

Customer State of the Union Address

Dear Centricity Practice Solution and Centricity EMR Cusomters:

Jon Zimmerman, Vice President and General Manager, Value-Based Care Solutions, and Chad Dodd, General Manager, Ambulatory Practice Solutions, would like to invite you to attend our next Customer State of the Union webinar on Friday, September 29, 2017.

Read this invitation to learn more and to register.

2018 CMS Quality Payment Program (QPP) Proposed Rule Webinar

2018 CMS Quality Payment Program (QPP) Proposed Rule Webinar on August 17th

Dear Centricity Practice Solution and Centricity EMR Customers:

Mark Segal, GE Healthcare Vice President Government and Industry Affairs, and Chad Dodd, General Manager of Ambulatory Practice Solutions, would like to invite you to attend an important session on 2018 CMS Quality Payment Program (QPP) Proposed Rule on Thursday August 17, 2017.

Read this communication to learn more and to register.

Customer State of the Union Address March 7th

Dear Centricity™ Practice Solution and Centricity EMR customers:

Jon Zimmerman, Vice President and General Manager, Value-Based Care Solutions, and Chad Dodd, General Manager, Ambulatory Practice Solutions, would like to invite you to attend our next Customer State of the Union webinar on Tuesday, March 7, 2017.

Read this communication to learn more and to register.

EMPA IS HERE! New time-saving solution for CPS/CEMR Customers

February 15, 2017

Dear Centricity™ Practice Solution and Centricity EMR customers:

GE Healthcare is excited to announce the general availability of our solution for Electronic Medication Prior Authorization (EMPA). Manual medication prior authorization processes cost providers time, decrease patient satisfaction, and delay time to treatment. GE Healthcare’s Electronic Medication Prior Authorization (EMPA) solution helps practices streamline and expedite the process for increased provider efficiency and enhanced care quality. One practice saved their nurses over 10 hours per provider in the first week.

CLICK HERE to read this communication from Chad Dodd to learn more and to register for our upcoming webinar.

Quality Reporting Preparation Program – Webinar Series Continues

Message from GE Healthcare:

Dear Centricity Practice Solution and Centricity EMR Customers:

As you continue your Meaningful Use (MU) and quality program preparations, we hope you found our recent webinars on the final rule and troubleshooting measures valuable. We have posted the recordings to the Quality Reporting Communities on the Centricity Practice Solution (CPS) and Centricity EMR (CEMR) Service Portals and scheduled new webinars to help support your preparations. Click HERE to read this communication from Chad Dodd to learn more.

REMINDER: Customer State of the Union Address Sept 16th

Message from GE Healthcare:

Dear Centricity Practice Solution and Centricity EMR Customers,
Jon Zimmerman, VP & GM of Clinical Business Solutions and I would like to invite you to attend our next Customer State of the Union webinar on WEDNESDAY, SEPTEMBER 16, 2015.

The State of the Union provides important updates and, as you saw from our prior communications, forms an intergral part of our preparation series. Click HERE to read this communication from Peter Kinhan with details.

Resources for your final ICD-10 Preparations

Message from GE Healthcare:

Dear Centricity Practice Solution & Centricity EMR Customers:

We hope the final stages of your ICD-10 preparations are progressing well. With the target transition date right around the corner, we are eager to check on the status of your progress. In addition, we are pleased to announce additional resources, enhanced system functionality, and ICD-10 War Room at CHUG, and additional webinars to help support your go-live as well as enhance performance after October 1st. Read this communication from Peter Kinhan to learn more!

2015 Quality Reporting Preparation Program for MU, PQRS & CPCi

Message from GE Healthcare:

Dear Centricity Practice Solution and Centricity EMR Customers;

We are pleased to announce the launch of our 2015 Quality Reporting Preparation Program. This preparation program, modeled after our highly successful ICD-10 preparation program, is designed to help your practice prepare for Meaningful Use (MU) and the Physician Quality Reporting System (PQRS) as well as the latest addition to our supported quality programs, the Comprehensive Primary Care initiative (CPCi).

The submission deadlines for these programs are about six (6) months away, and we are eager to share with you the resources we have developed to help you prepare and be successful.

Click HERE to read this communication from Peter Kinhan with additional details.

NEW ICD-10 Webinar Topics – Your input is needed!

Message from GE Healthcare:

Dear Centricity Practice Solution and Centricity EMR Customers:

This week, we have two important announcements regarding upcoming webinars:

Interface webinar: We have received requests for a session on interfaces. To help assist us in developing the appropriate content for this session, please complete the embedded survey by June 10th.

Specialty-specific workflow webinars: The topics for our specialty-specific webinars are Orthopedics, Family Medicine / Primary Care, Cardiology, and Obstetrics / Gynecology.

Please read the communication from Peter Kinhan for more details.

New ICD-10 Resources & Webinar Links

Message from GE Healthcare:

Our teams have designed a thorough program to help you make a smooth transition to ICD-10, and thousands of you have already begun to take advantage of these resources. This communication brings a few of these key elements to your attention and introduces additional links for recent and upcoming webinars. Click HERE for more information!

ICD-10 Webinars – Recent & Upcoming

Message from GE Healthcare:

Last week, we kicked off our new ICD-10 webinar series. Due to overwhelming demand for these webinars, we scheduled yesterdays and all future sessions for this series in a higher-capacity platform. We apoligize for any inconvenience attendees may have experienced. All previous sessions were recorded and are being posted to the new ICD-10 communities section of the Service Portal. We encourage anyone who was unable to attend live to watch these recordings at their convenience and post questions to the portal. The same experts who gave the sessions will monitor and respond to your questions there.

The demand for this series is understandable – the transition to ICD-10 has the potential to decrease your team’s productivity and disrupt cash flows.

Our team has assembled a comprehensive ecosystem of offerings to help you strengthen financial performance to offset the impact of the ICD-10 transition on your practice. We strongly encourage you to join the remaining webinars for this week. Read our communication to learn more.

Visit New ICD-10 Community & Register for New ICD-10 Webinars

Message from GE Healthcare:

As we mentioned in our prior communication, GE Healthcare expects the ICD-10 transition deadline to remain October 1, 2015, and there is much that practices need to do to prepare. Our teams have designed a thorough program to help you make a smooth transition during this period of change. GE Healthcare is pleased to announce the launch of a new collaboration site for ICD-10 on the Centricity Practice Solution and Centricity EMR Service Portal and share the registration links for additional upcoming webinars. Read our communication for more details.

ICD-10 WEBINAR SERIES: Prepare Now for a Smooth Transition

Notice from GE Healthcare:

We are pleased to announce a new complimentary webinar series desgined to help you prepare for ICD-10. GE Healthcare expects the ICD-10 transition deadline to remain October 1, 2015, and there is much that practices need to do to prepare.

We recommend that you begin coding in ICD-10 at least two to three months prior to the deadline to leave ample time to audit your staff’s accuracy and reduce the risk of cash flow disruptions. As such, we strongly recommend you allow adequate time to design, implement, test and train on your ICD-10 solution.

Join our expert presenters for an in-depth webinar series that will help you build a robust transition plan.

Click here for more details.

Webinar: Thriving in an Age of Consumerism: Focus on Patient Engagement Technology

A FREE web event sponsored by Medfusion Patient Portal:

Date: February 24th          Time: 1:00 PM – 2:00 PM (EST)

As patients become more price sensitive and shop around for their healthcare, is your practice prepared to adapt?

It’s not just good enough to install patient-facing technology; discover how to harness it to create a win/win for your patients – and your practice.

Join practice operations expert Elizabeth Woodcock to explore how to effectively integrate patient engagement technology to enhance patient communication, improve referral management, retain patients and reach Meaningful Use goals.

Register for this FREE web event today!

PQRS UPDATE: Simplified workflow for 2014

Notice from GE Healthcare:

Customers who have not yet finished applying SOP codes may now use the following workflow.
Part 1: Please review the following required and optional steps

(a) Assign initial SOP codes:
1. Required:  Apply Medicare FFS SOP code.
2. Optional:  Apply any other non-Medicare SOP codes.
Remember, if you have already applied any other Medicare codes (including “Medicare Non-managed Care other” code), we recommend you map those to “Unavailable/Unknown” before proceeding.

(b) Send data to CQR (via new script to reset subscription) and Calculate.
(c) Filter by Insurance: Medicare.
(d) Select measures to meet the CMS Medicare FFS reporting guidance.
(See instructions in Measure Selection & Provider Authorization webinar slides and recording.)

Part 2: Please review the following required and optional steps.
a) Optional: Assign remaining SOP codes:
1. Apply remaining Medicare SOP codes.
2. If in Part 1(a) you had mapped non-FFS Medicare plans to “Unavailable/Unknown”, you may re-map those to the appropriate non-FFS Medicare code before proceeding.
b) If you performed Part 2(a), send data to CQR (via script to reset subscription) and Recalculate.
a) Required: Authorize (See instructions in Measure Selection & Provider Authorization webinar slides and recording.)

PQRS Webinar – Reschedule Date

Notice from GE Healthcare:

Dear Valued Quality Submission Services Customer,

We are writing to apologize for the issues with yesterdays PQRS Insurance Webinar. We know your time is valuable and are committed to equipping you with the information you need to meet the upcoming timelines. We will be conducting another webinar on Tuesday, February 3rd at 12 EST, with more robust information and instructions and hope that you are able to join us then.

Informational webinar: Updating Insurance and Transmitting to CQR

DATE: February 3, 2015     TIME: 9:00-10:00 AM PST / 12:00-1:00 PM EST        Registration Link

 

Thank you for your support,

Centricity Team

PQRS WEBINAR: Updating Insurance & Transmitting to CQR

Notice from GE Healthcare:

January 29, 2015

QSS Webinar for PQRS on January 30: Updating and Transmitting to CQR

Dear Quality Submission Service Participant:

We have received a number of questions about the process to update insurance. Please join us for a webinar that will review how to apply Source of Payment (SOP) codes and describe how to transmit the data to Clinical Quality Reporting (CQR). Our team of experts will be available to answer your questions.

The slides and recording will be posted to the Service Portal after the presentation.

Informational webinar: Updating Insurance and Transmitting to CQR

DATE: January 30, 2015       TIME: 9:00-10:00 AM PST / 12:00-1:00 PM EST     WEBINAR REGISTRATION LINK

Reminder:You MUST install Service Pack 7 in order to apply the Source of Payment codes. Update insurance information as soon as possible after the webinar, measure selection and provider authorization cannot be completed until this step is performed.

If you have any questions, please contact Centricity Support at 888-436-8491 (option 2, option 3). For expedited service, please request the support representative record “PQRS” at the beginning of the description of the support ticket.

Thank you, GE Healthcare

QSS Deadline for PQRS: Step 6 Due February 7th

Notice from GE Healthcare:

January 27, 2015

Dear Quality Submission Service Participant:

We appreciate your continued attention to necessary preparations for GE Healthcare’s Quality Submission Service (QSS) program for PQRS 2014. Please take a moment to review the following details about important final steps and reference the insightful materials indicated below. We understand that it will take more time to complete the remaining tasks in preparation for provider authorization. As such, we have extended the Step 6 deadline to February 7th. Please continue to expedite your preparations. We are eager to support you as you seek to participate in the PQRS program and your adherence to these timelines will enable us to do so.

Step 6 – MUST BE COMPLETED BY FEBRUARY 7TH

Complete Upgrade, Update Insurance and Authorize

  • Complete upgrade to Centricity Practice Solution (CPS) 12.0.7 or Centricity EMR (CEMR) 9.8.7 or higher. (For instructions review pp. 10-23 of the CPS release notes or pp. 10-12 of the CEMR release notes which were updated on January 26).
  • Update insurance information (Review recently-updated slides in conjunction with previously-recorded webinar for instructions). PLEASE NOTE: Information in updated slides supersedes information in recording. CMS requires data for all payers as part of the submission. In order to ensure you meet the requirements to report on Medicare FFS data, we recommend you apply Source of Payment codes in a 2-part process: PART 1: Apply Medicare FFS and non-Medicare SOP codes PRIOR to measure selection. PART 2: Apply remaining Medicare SOP codes AFTER measure selection BUT BEFORE authorization. Instructions for Transmitting Source of Payment Data to Clinical Quality Reporting (CQR) before and after Part 2 are now available.
  • Authorize submission of provider measures in CQR (Watch recorded webinar and review slides for instructions).

As a part of step 6, regardless of any prior agreements with or communications to GE Healthcare on QSS, you MUST complete provider authorization in order for GE Healthcare to submit the authorized provider’s data to CMS for PQRS 2014.

  • NOTE: Complete the upgrade and update insurance information as early as possible; measure selection and provider authorization cannot be completed until these steps are performed. QSS Participants are solely responsible for the providers selected for authorization and quality measures chosen for submission to quality reporting programs offered by GE Healthcare.

If you have any questions, please contact Centricity Support at 888-436-8491 (option 2, option 3). For expedited service, please request that the support representative record “PQRS” at the beginning of the description of the support ticket.

Thank you, GE Healthcare

Patient Education Transition of Service

Notice from GE Healthcare:

We want to ensure you saw the following notice that was communicated via email and posted to the Service Portal on November 21, 2014. Slides and the recording from the referenced webinar are available in the “View Past Webinars” section of the Centricity Practice Solution and Centricity EMR Service Portals. Sincerely, GE Healthcare

Patient Education Transition of Service

Dear Centricity Practice Solution and Centricity EMR customers:

We want to make you aware of an important change to the patient education material we support. As a reminder, the embedded ExitCare handouts we have historically supplied do NOT support your providers for Meaningful Use (MU) 2014. As a result, GE Healthcare has partnered with Truven to provide CareNotes patient education materials to all current Centricity Practice Solution (CPS) and Centricity EMR (CEMR) customers at no additional charge. Theses materials offer numerous benefits:

  • Over 8,400 education documents, covering problems, medications, and allergies.
  • Regular upgrades, maintenance, and support.
  • All documents available in English and Spanish and some in significantly more languages.
  • Support for MU Stage 2 Core Measure 13 (Patient-Specific Education) when accessed via the InfoButton from CPS 12 and CEMR 9.8.

For an additional cost you may also subscribe to provider referential information that supports MU Stage 2 Core Measure 6 (Clinical Decision Support) when accessed via the InfoButton.

 

  • If you have upgraded to CPS 12 or CEMR 9.8: Follow the instructions in the InfoButton Statement and Survey letter sent in April to configure your system for access to patient education via the InfoButton.
  • If you have NOT upgraded to CPS 12 or CEMR 9.8 – OR if you also want online access:You can still access the Truven patient education. Follow these Instructions for Online Access to Truven Patient Education to add a shortcut to your desktop. PLEASE NOTE: Online access will NOT count toward MU 2014.

To make this transition even easier, we will walk you through these instructions step by step in the following informational webinar.

Activating and Accessing Truven CareNotes Patient Education DATE: December 5, 2014 TIME: 10:30-11:00AM PST (1:30-2:00PM EST)

Should you wish to continue using ExitCare patient education after the embedded handouts expire, you may contract with Elsevier directly via email or by phone at 800-694-6669 ext 1, for other access options, such as online access, for an additional fee. PLEASE NOTE: Online access will NOT count toward MU 2014.

We expect the Truven CareNotes patient education content to satisfy a broader range of your patient education needs and more easily keep your educational materials current. If you have any questions about this transition, contact Centricity Suport Services at 1-888-436-8491.

Sincerely,

Peter Kinhan, Vice President & General Manger, Ambulatory Practice Solutions, GE Healthcare IT

Live Webinar: 6 Steps to Denial Management in CPS

CHUG Encore Presentation Webinar – 6 Steps to Denial Management in CPS
Date/Time: January 29, 2015, 2:00PM – 3:00PM EST

Speaker: Angela Hunsberger, Senior Healthcare Consultant, Hayes Management Consulting.

Join us for an encore presentation! In case you missed it during the Centricity Healthcare User Group (CHUG) fall conference, Angela Hunsberger will be discussing best practices and system tools to help track denials and automate tasks for unpaid claims using Centricity Practice Solutions.

During our webinar you will learn:

  • Methods to identify common denial codes by payor
  • How to automate denial management workflows using existing CPS tools, including (but not limited to) remittance, visit owners and task management
  • Tips and tricks for working non-payment appeals from real CPS users

Click here to register : simply fill out the form and press “Submit” to sign up for our webinar.

MU Crystal Reports v1.10.4 now available

Message from GE Healthcare:

December 22, 2014

Dear Centricity Customers:

The Meaningful Use Crystal Reports that support Meaningful Use 2013 criteria have been updated to support Patient Level Detail. The package includes all changes from versions 1.10, 1.10.2, and 1.10.3. It updates all Functional Measures to display Patient Level Details when running the reports in Centricity Practice Solution v12.0 and Centricity EMR v9.8.

We recommend that you run these patient level detail reports and save them for audit purposes. For more details, please reference the release notes for CPS and CEMR that we have posted to the service portal.

As a reminder, these reports are available to support the MU Flexibility rule finalized by CMS August 29, 2014, where some Eligible Professionals (EPs) may qualify to use alternate methods for attesting for Meaningful Use in 2014. Review the recorded webinar and CMS Meaningful Use Flexibility Scenario Tool on the service portal for further details on the available flexibility options.

Sincerely,

Peter Kinhan, Vice President & General Manager, Ambulatory Practice Solutions, GE Healthcare IT

QSS Reminder for PQRS: Step 4 due December 5th

December 5, 2014

Dear Quality Submission Service Participant:

We appreciate your interest in GE Healthcare’s Quality Submission Service (QSS) program for PQRS. Please take a moment to review the details about important next steps in the Step By Step guide  (updated December 4th). We have adjusted the timeframes to allow you more time to complete your upgrade to Service Pack 7. New timelines are outlined below and are reflected in the updated guide which is available on the Service Portal.

Step 4: Due December 5th

Contract for QSS – Sign & submit the GE change order (quotation) for QSS.

Step 5: Due December 31st

Implement CQR & Plan Upgrade -

  • Implement Clincial Quality Reporting (CQR) NOTE: If you have not yet contracted for this, please: email sales  immediately. If you have contracted, please continue to work with your assigned project manager or GE resource to schedule and complete your CQR installation.
  • Plan your upgrade to Centricity Practice Solution 12.0.7 or Centricity EMR 9.8.7 or higher. NOTE: Service Pack 7 is anticipated to be available in early/mid December. If you are in need of our service pack upgrade assistance, and if you have not yet contracted for this, please email sales . If you have contracted, please continue to work with your assigned project manager or GE resource to schedule and complete your upgrade.

Step 6: Due January 31st

Complete Upgrade, Update Insurance and Authorize

  • Complete upgrade to CPS 12.0.7 or CEMR 9.8.7 or higher (once available).
  • Update insurance information.
  • Authorize submission of provider measures in CQR. NOTE: Complete the upgrade and update insurance information as early as possible; measure and provider authorization cannot be completed until those steps are performed.

As a part of step 6, you MUST update insurance information so the patient visits will be recognized for the PQRS program. Please review the PQRS insurance update instructions that we have posted to the Service Portal and join us for an informational webinar to learn how to complete this step.

Informational webinar: Capturing PQRS insurance

Date: December 12, 2014              Time: 10:30AM-11:00AM PST     1:30PM-2:00PM EST            Webinar Registration Link

If you have any questions, please contact Centricity Support at 888-436-8491 (Option 2, Option 3).

Thank you, GE Healthcare

Optimizing Your Centricity Webinar Series from GE Healthcare

Optimizing Your Centricity Solution webinar series is to begin the week of December 1st.

“Your Centricity Education team is pleased to announce the upcoming launch of a new educational series, Optimizing Your Centricity Solutiongeared toward enhancing your experience with your Centricity Practice Solution and Centricity EMR products. This educational series will highlight the native functionality of your products, providing you and your organization’s users with tips to enhance your productivity and efficiency and streamline Practice Management and EMR workflows. ”

To Register for this series or  for more information click here

Free Webinar: CMS Meaningful Use Q&A

Centricity Healthcare User Group strives to provide you with the most up to date information.  There are times that vendors will have free webinars available.  Because these webinars could be useful to your practice, we wanted the information available to you.

 

Date/Time: November 19, 2014, 3:30PM – 4:30PM EST

Speaker: Justine Smith, Healthcare Consultant, Hayes Management Consulting

Regulation in healthcare is constantly evolving and so much has changed, just in the past few months. We would like to share our experience and help guide you through the ins and outs of GE Centricity and Meaningful Use, as well as provide a question and answer panel as requested at the recent CHUG conferences.

If you haven’t started Meaningful Use, it’s not too late, but there are important deadlines coming that you will want to make sure to meet. It is no longer just about incentives, as the penalties are here! Please join us for an overview of key topics as well as a question and answer session.

During our webinar you will learn:

  • Important dates that you won’t want to miss
  • Flexibility and hardship exemptions
  • What’s ahead in 2015 and beyond
  • Meaningful Use readiness, including audit preparation
  • Valuable resources that you should be using

Simply fill out this form and press “Register” to sign up for our webinar.

GE Healthcare Customer State of the Union Address

A message from GE Healthcare:

Customer State of the Union Address

Dear Centricity™ Practice Solution and Centricity EMR customers:
Jon Zimmerman, VP & GM of Clinical Business Solutions, and Peter Kinhan, VP & GM of Ambulatory Practice Solutions, invite you to attend our next Customer State of the Union webinar on Thursday, November 13, 2014.
We’ll provide an update on Centricity Practice Solution and Centricity EMR service packs and releases, discuss important information on Meaningful Use workflows and calculations, and provide an update on Clinical Quality Reporting. Our panel of experts will also be available to address your questions.

Customer State of the Union
DATE: November 13, 2014
TIME: 11:30AM-12:30PM PST | 2:30-3:30PM EST
Webinar Registration Link

Registration will be required to join the event. We will use a different system for this next meeting, so we encourage you to register and perform the recommended system tests in advance. We will record the meeting and post it to the service portal for those who cannot attend live. We hope you will join us.
Sincerely,
Peter Kinhan
Vice President & General Manager,
Ambulatory Practice Solutions
GE Healthcare IT