Posts

EMPA IS HERE! New time-saving solution for CPS/CEMR Customers

February 15, 2017

Dear Centricity™ Practice Solution and Centricity EMR customers:

GE Healthcare is excited to announce the general availability of our solution for Electronic Medication Prior Authorization (EMPA). Manual medication prior authorization processes cost providers time, decrease patient satisfaction, and delay time to treatment. GE Healthcare’s Electronic Medication Prior Authorization (EMPA) solution helps practices streamline and expedite the process for increased provider efficiency and enhanced care quality. One practice saved their nurses over 10 hours per provider in the first week.

CLICK HERE to read this communication from Chad Dodd to learn more and to register for our upcoming webinar.

IMPORTANT JULY KB NOTICE!

Dear Centricity customer,
This morning Centricity Support found an issue with interaction checking that arose after applying the July 2016 Incremental Knowledgebase This issue was found to affect both EMR and CPS products.

We are asking customers who have downloaded the July 2016 KB zip file but have not installed it, please do not install. We are working with Engineering to identify the cause of the issue and will release a new build when the issue is fixed.

If you have already installed the July 2016 KB, please alert your staff and we will inform you when a new build of the July KB becomes available for you to download and apply to address this issue.

Thank you,
The Centricity Services Team

Product Info Notice: Service Pack 11, Drug Interaction Overrides

Message from GE Healthcare:

December 4, 2015

Dear Centricity Practice Solution and Centricity EMR Customers:

We would like to direct your attention to a scenario which may increase or change drug interaction override popup frequency after the Service Pack (SP) 11 upgrade. Each user may be affected differently based on their enterprise and user preferences and the patients’ active medications. Please read this communication from Chad for recommended steps to reduce the drug interaction override popups.

Identical ICD9 & ICD10 codes and Resolution for MIK

Message from GE Healthcare:

On July 15th we informed you about a list of duplicate diagnosis codes that has been posted to the CMS website. This small number of diagnosis codes within the ICD-10 code set have the same letter and number combination as an existing ICD-9 code but correspond to a different description. Under certain circumstances, the Centricity Practice Solution Practice Management module is unable to determine whether the ICD-9 or ICD-10 description is appropriate without additional information. Please review our communication from July 15th for further details.

As the transition date for ICD-10 approaches, we have important updates to share regarding resolutions to this issue and actions you should take to begin using these ICD-10 codes. Please read this communication from Peter Kinhan for details.

REMINDER: Customer State of the Union Address Sept 16th

Message from GE Healthcare:

Dear Centricity Practice Solution and Centricity EMR Customers,
Jon Zimmerman, VP & GM of Clinical Business Solutions and I would like to invite you to attend our next Customer State of the Union webinar on WEDNESDAY, SEPTEMBER 16, 2015.

The State of the Union provides important updates and, as you saw from our prior communications, forms an intergral part of our preparation series. Click HERE to read this communication from Peter Kinhan with details.

PQRS & Meaningful Use – Take Action by End of Month

Message from GE Healthcare:

Dear Centricity Practice Solution and Centricity EMR Customers:

We have three important message to communicate regarding PQRS and Meaningful Use (MU):
1. PQRS and GPRO – Action due June 30th
2. MU and PQRS – Additional Clinical Quality Measures – No Action Required
3. MU – Application for Hardship Exception for 2014 – Due July 1st

Please read this communication from Peter Kinhan to learn more!

CHUG Users your input is needed! – TIME EXTENDED

Message from GE Healthcare:

Dear Centricity Users,
Beginning in 2015, each quarter the GE Ambulatory Practice Solutions Engineering Team reserves two days to work on a selected set of small enhancements that will delight customers and improve customers’ experience with the Centricity products. These reserved days are called Delighter Days and the enhancements are referred to as Customer Delighters.

The CHUG Board participated in the inaugural Delighter Days in April, with some members visiting GE sites in Hillsboro, OR and Plano, TX to work directly with Product and Engineering teams.

The CHUG Board has now partnered with GE on the Delighter Days program and we want YOU to determine which Customer Delighters will be completed on the next Delighter Days. The Delighter Candidates in this survey were sourced from the GE Services, Sales, Installation, Engineering, Product Management and Account Development teams based on repeated requests they hear from customers.

Please complete this survey and rate the candidates based on how important/valuable they are to your organization. The candidates rated as most important to the greatest number of organizations will have priority on the next Delighter Days in July. Remember, Delighters are small enhancements that are completed and tested in two days or less.

DON’T DELAY the survey closes at MIDNIGHT ON JULY 10TH!

NEW ICD-10 Webinar Topics – Your input is needed!

Message from GE Healthcare:

Dear Centricity Practice Solution and Centricity EMR Customers:

This week, we have two important announcements regarding upcoming webinars:

Interface webinar: We have received requests for a session on interfaces. To help assist us in developing the appropriate content for this session, please complete the embedded survey by June 10th.

Specialty-specific workflow webinars: The topics for our specialty-specific webinars are Orthopedics, Family Medicine / Primary Care, Cardiology, and Obstetrics / Gynecology.

Please read the communication from Peter Kinhan for more details.

New ICD-10 Resources & Webinar Links

Message from GE Healthcare:

Our teams have designed a thorough program to help you make a smooth transition to ICD-10, and thousands of you have already begun to take advantage of these resources. This communication brings a few of these key elements to your attention and introduces additional links for recent and upcoming webinars. Click HERE for more information!

ICD-10 Webinars – Recent & Upcoming

Message from GE Healthcare:

Last week, we kicked off our new ICD-10 webinar series. Due to overwhelming demand for these webinars, we scheduled yesterdays and all future sessions for this series in a higher-capacity platform. We apoligize for any inconvenience attendees may have experienced. All previous sessions were recorded and are being posted to the new ICD-10 communities section of the Service Portal. We encourage anyone who was unable to attend live to watch these recordings at their convenience and post questions to the portal. The same experts who gave the sessions will monitor and respond to your questions there.

The demand for this series is understandable – the transition to ICD-10 has the potential to decrease your team’s productivity and disrupt cash flows.

Our team has assembled a comprehensive ecosystem of offerings to help you strengthen financial performance to offset the impact of the ICD-10 transition on your practice. We strongly encourage you to join the remaining webinars for this week. Read our communication to learn more.

Visit New ICD-10 Community & Register for New ICD-10 Webinars

Message from GE Healthcare:

As we mentioned in our prior communication, GE Healthcare expects the ICD-10 transition deadline to remain October 1, 2015, and there is much that practices need to do to prepare. Our teams have designed a thorough program to help you make a smooth transition during this period of change. GE Healthcare is pleased to announce the launch of a new collaboration site for ICD-10 on the Centricity Practice Solution and Centricity EMR Service Portal and share the registration links for additional upcoming webinars. Read our communication for more details.

Message from the CHUG Board

CHUG UPDATE

Good Day CHUG Community,
The CHUG Board hopes all of you enjoyed CHUG at Centricity Live. If you missed it, we encourage you to join us for our next conference this October in New York City.

As I start to settle back into my routine, I think back and am struck by how much we have collectively accomplished and how far we have to go. The CHUG Board spent a great deal of time discussing how to ensure we are properly informing our membership about everything that we do on your behalf. Transparency is a big part of Advocacy because it allows us to build trust in one another. Our goal over the months leading up to our conference in NYC will be to send out monthly updates from the CHUG Board.

On Friday May 1st, the second day of the CHUG at Centricity LIVE conference, the CHUG Board was able to sit down with Mr. Jan De Witte and members of his leadership team. We spoke frankly, openly, and honestly about the struggles all of our members have encountered over the past year. We did note, although there have been struggles, recently it seems as if the corner is being turned and things are starting to get better. Mr. De Witte acknowledged there is still much work to be done to build back up the trust, but gave a firm commitment to stay involved in the process. He further committed to working on a messaging and communication process that will allow GE to become much more transparent benefitting all of their customers.

The CHUG Board looks forward to working with Mr. De Witte’s team to implement this plan in the coming months.

Another important meeting at CHUG centered on our discussions with SureScripts. As many of you may already know, Surescripts has spun out their Care Coordination solution under the brand of Kryptiq. The Patient Portal, Document Management, and ePrescribing remain under the name of Surescripts Enterprise Solutions. Mr. Paul Uhrig, EVP of the SureScripts Enterprise Services division, has assured us of a similar transparent communication and messaging path. We hope to implement this in the coming months.

If you were unable to attend the conference or missed the opening session, I spoke about “CHUG being what you make it”. I encouraged everyone to find that one thing you can take back to your office or clinic or hospital- one innovation, workflow change, new product or idea that will make the all the difference to you or your physicians, nurses, biller, or front desk staff. Hopefully you were able to find and accomplish your one thing, if not, there is still time. If you have not already done so, please send us your one thing to myonething@centricityusers.com or #mychugonething.

All of this is just the beginning, 2015 is about Advocacy and we need your help. Sign up for a committee and volunteer to be part of this vibrant community, we need you. If at any time you would like to discuss something with us or have a question, email the CHUG Board at chugboard@centricityusers.com. Thank you for your time and attention, I look forward to seeing all of you in New York City on October 1-3, 2015 for the Fall CHUG Conference.

Respectfully,

The CHUG Board of Directors

ICD-10 WEBINAR SERIES: Prepare Now for a Smooth Transition

Notice from GE Healthcare:

We are pleased to announce a new complimentary webinar series desgined to help you prepare for ICD-10. GE Healthcare expects the ICD-10 transition deadline to remain October 1, 2015, and there is much that practices need to do to prepare.

We recommend that you begin coding in ICD-10 at least two to three months prior to the deadline to leave ample time to audit your staff’s accuracy and reduce the risk of cash flow disruptions. As such, we strongly recommend you allow adequate time to design, implement, test and train on your ICD-10 solution.

Join our expert presenters for an in-depth webinar series that will help you build a robust transition plan.

Click here for more details.

Upgrade Now for ICD-10 Readiness

Notice From GE Healthcare:

GE Healthcare expects the ICD-10 transition deadline to remain October 1, 2015, and there is much that practices need to do to prepare for this change.

You should begin coding in ICD-10 at least two to three months prior to the deadline to leave ample time to audit your staff’s accuracy and reduce the risk of cash flow disruptions. If your practice has NOT upgraded to an ICD-10 ready version of Centricity Practice Solution (CPS) and/or Centricity EMR (CEMR), we STRONGLY recommend you accelerate your upgrade plans, so you may design, implement, test and train on your ICD-10 solution in time. ICD-10 ready versions include CPS 11.x, CPS 12.x and CEMR 9.8.x.

Please read our communication for more details about how GE Healthcare can assist you with this transition and take action well before June 1st.

GE State of the Union Address

Message from GE Healthcare:

Dear Centricity Practice Solution and Centricity EMR customers:

Peter Kinhan, VP & GM of Ambulatory Practice Solutions, invites you to attend our next Customer State of the Union webinar on Monday, March 30, 2015.

Click here to read more!

Product Issue affecting PQRS & MU: CQMs CMS 68 & CMS 147

Message from GE Healthcare:
Dear Centricity Practice Solution and Centricity EMR Customers:

We are writing to advise you of an important issue pertaining to PQRS and Meaningful Use reporting with Clinical Quality Reporting (CQR). We have learned that results for Clinical Quality Measure (CQMs) CMS 68 and CMS 147 may not be calculated appropriately for your practice. This communication describes the nature of the problem, what we have done to resolve it, and actions we recommend to ensure the appropriateness of your PQRS and/or Meaningful Use reporting using CQR results.

In summary, we recommend four scenarios for action.
* For those who plan to use or have already used CQR for PQRS and for those who plan to use CQR for Meaningful Use, we recommend the actions described below.
* For those who have already used CQR for Meaingful Use for Medicare, NO ACTION is required.
* For those who have already used Crystal Reports or plan to use Crystal Reports (or another reporting mechanism) to attest for Meaningful Use, NO ACTION is required.
* For those who have already used CQR for Meaningful Use for Medicaid, we recommend that you contact your state for guidance.

Click below for additional information:
For CPS customers
For CEMR customers

Message from CHUG Board

February 11, 2015

Mr. Jan De Witte
President and CEO Healthcare IT and Performance Solution
GE Healthcare
540 W Northwest Highway
Barrington, IL
60010-3076

Dear Mr. De Witte,

This coming April the CHUG Board will be traveling to Orlando, FL to participate in the first ever CHUG @ Centricity Live. We would like to take this opportunity to have an open and honest dialogue with you and some of your leaders about the state of the product, interactions with the GE team, and commitment for the future. Thus, the CHUG Board respectfully requests a meeting with yourself, Jon Zimmerman, Peter Kinhan, Clarissa Beyah-Talyor, David Hale and Evren Eryurek.

As you may recall, two years ago, the CHUG Board met with you in Las Vegas, NV and expressed concerns about the direction of the product. In the past two years, some of these concerns have materialized. And while there have been many efforts by the GE team to mitigate these issues, we remain in an urgent situation that has placed us all in jeopardy. This situation includes particular challenges related to interactions between CHUG and GE, severe product quality issues, and overall problems with customer service and support.

It is our sincere hope, that as a result of this meeting, you will have a candid picture of the product issues we face, the impact of those issues on your customers, and the needs we have to continue repairing the fragile relationship between GE, the CHUG Board, and the thousands of customers we represent.

Thank you for your time and consideration in addressing this matter, we look forward to your prompt response.

Respectfully,
Etan M. Walls, CISSP
President, Centricity Healthcare User Group Board of Directors

REPLY FROM GE HEALTHCARE
February 12, 2015

Etan M. Walls, CISSP
President, Centricity Healthcare User Group
Board of Directors

Dear Mr. Walls,

Thank you for your continued engagement with GE and for reaching out to me to share your concerns. I accept your invitation to meet in person at the upcoming CLIVE meeting this spring.

I realize we have some work to do, and that you are engaged with many members of my leadership team on several issues. I welcome the opportunity to listen to your concerns first-hand, get your feedback on the progress we are making and counsel on the additional steps we need to take.

Please know my leadership team and I appreciate your advocacy on behalf of many GE Healthcare IT customers. I look forward to meeting with you in April.

Sincerely,
Jan De Witte, President & CEO
GE Healthcare IT

Message from the CHUG Board

Good Day CHUG Community,

This past weekend the CHUG Board of Directors met with members of the GE Healthcare IT Senior Leadership team at our quarterly board meeting. We worked collectively and collaboratively with the GE team to advocate on your behalf by voicing your concerns regarding Centricity Practice Solution and Centricity EMR.

The conversation centered on the following themes:

• System Integrity – Outages of CQR, etc
• Regulatory Compliance – PQRS, MU, moving targets
• Urgency to Fix Long Standing Items
• Improving Communication Content & Frequency
• Engaging Users in the Product Development Process

The following items were important to note:

• GE Senior Leadership continues to be devoted to hearing and understanding challenges surrounding CPS and CEMR.
• GE has recently restructured its Engineering Teams. System integrity and producing quality releases are vitally important to this new team.
• Regulatory compliance has become a moving target, and GE is working with key regulatory entities to ensure their customers have the most up-to-date information as quickly as possible.

As a result, the following action items have been created:

• On February 11th, 2015 the CHUG Board sent a letter to Mr. Jan De Witte, President and CEO of GE Healthcare IT, requesting a meeting to discuss and advocate for the needs of the users (request and response attached). We look forward to meeting with Mr. De Witte and members of his leadership team at CHUG @ Centricity Live.
• Based upon your feedback, the CHUG Board has developed a list of 15 items that have been long standing issues. In March, we hope to communicate the full list to you, including resolution dates promised by GEHCIT.
• The CHUG Board will continue to work closely with GEHCIT to deliver needed information in a timely way
• As a community, CHUG will start to become increasingly active in lobbying the US government for regulatory relief. Please keep an eye out for further communications.

These are all steps in the right direction as we continue to advocate on the behalf of users. Please continue to reach out to the CHUG Board to have your voice heard. Get involved in one of our many committees, there is so much good we can do together.

On a personal note, as the new President of the CHUG Board of Directors, I hope we are able to continue this initial momentum into concrete improvements for all GE Centricity users. With open, honest, transparent, and collaborative communication from all stakeholders, I believe we will be able to realize amazing improvements and innovations.

Thank you for your time and attention, I look forward to seeing all of you in Orlando, FL at CHUG at Centricity Live and in New York City on October 1st-3rd, 2015 for the Fall CHUG.

Respectfully,
Etan M. Walls, CISSP
President, Centricity Healthcare User Group Board of Directors

Change to PQRS Insurance Filter

Notice from GE Healthcare:

Dear Quality Submission Service Participant:

We would like to make you aware of an issue that some customers have experienced with the filters for PQRS measure selection. We have defined the root cause and deployed a solution in the cloud Clinical Quality Reporting (CQR) system. Below we’ve provided important updates on the issue, what we have done to resolve it, the actions that certain customers will need to take if they are experiencing the issue, and other useful tips to prepare for authorization….read the rest of the communication here.

Upcoming Change to PQRS Insurance Filter

Notice from GE Healthcare:

Dear Quality Submission Service Participant:

We want to share important information about the PQRS program.

Within the last few days, GE Healthcare learned that some customers experienced issues with the insurance filters for PQRS measure selection.  We’ve addressed the issue and will deploy a solution to this issue tonight (Thursday, February 12) in the cloud Clinical Quality Reporting (CQR) system.

As a result, we are extending the authorization deadline to February 18th….Read the rest of the communication here.

PQRS UPDATE: Simplified workflow for 2014

Notice from GE Healthcare:

Customers who have not yet finished applying SOP codes may now use the following workflow.
Part 1: Please review the following required and optional steps

(a) Assign initial SOP codes:
1. Required:  Apply Medicare FFS SOP code.
2. Optional:  Apply any other non-Medicare SOP codes.
Remember, if you have already applied any other Medicare codes (including “Medicare Non-managed Care other” code), we recommend you map those to “Unavailable/Unknown” before proceeding.

(b) Send data to CQR (via new script to reset subscription) and Calculate.
(c) Filter by Insurance: Medicare.
(d) Select measures to meet the CMS Medicare FFS reporting guidance.
(See instructions in Measure Selection & Provider Authorization webinar slides and recording.)

Part 2: Please review the following required and optional steps.
a) Optional: Assign remaining SOP codes:
1. Apply remaining Medicare SOP codes.
2. If in Part 1(a) you had mapped non-FFS Medicare plans to “Unavailable/Unknown”, you may re-map those to the appropriate non-FFS Medicare code before proceeding.
b) If you performed Part 2(a), send data to CQR (via script to reset subscription) and Recalculate.
a) Required: Authorize (See instructions in Measure Selection & Provider Authorization webinar slides and recording.)

BREAKING NEWS: CMS relaxes PQRS 2014 requirement to apply all SOP codes

Notice from GE Healthcare:

Dear Quality Submission Service Participant:

We have some important news about the PQRS 2014 SOP code program requirements that we believe will provide significant relief for customers who are still in the process of applying SOP codes. This news includes updated guidance from CMS in addition to the creation of a new CQM script.

RELAXED SOP CODE REQUIRMENTS FOR 2014

GE Healthcare has been working with CMS over the last months to clarify the application of SOP codes for health plans. In our recent communications with you (webinars on 1/22 & 2/3; email on 2/4), we outlined GE’s interpretation of the PQRS 2014 requirements. CMS confirmed our interpretation but also acknowledged that there has been confusion among vendors in the use of the detailed SOP codes for PQRS submissions.

Yesterday, CMS stated an important change to the PQRS guidelines that adds customer flexibility:

• It is now acceptable, at your discretion, to ONLY apply SOP codes to the Medicare FFS (Part B) plans for PQRS 2014 reporting and to categorize the remaining health plans in a single broad health plan “Category D – Other.”
• Our customers may leave the non-Medicare FFS plans uncoded and these will be mapped by CQR to broad health plan “Category D – Other” without any intervention on your part.
• Please see the attached document for details on applying this guidance.
Please note: Our guidance to report on at least 9 measures across 3 domains that each represent a significant Medicare FFS initial patient population remains unchanged.

CUSTOMERS WHO HAVE ALREADY FULLY COMPLETED THEIR SOP CODE MAPPINGS:

CMS advised us to inform our customers that the requirement to apply SOP codes for all payers will be reinstated for PQRS submissions for the 2015 reporting year. Therefore, if you have already fully completed your SOP code mappings, according to our previously issued workflow for the 2014 program year, rest assured that you do not need to un-map any previously assigned SOP codes with this CMS clarification. You are well positioned for the 2015 program year when the requirement goes into effect.

New “Reset CQM Subscription” Script 

In addition to the welcome news from CMS, we are pleased to announce the availability of the “Reset CQM Subscription” script, as discussed on our February 3rd. CPS and CEMR customers will be able to download the script from the service portal once it is posted later today. After applying SOP codes in Part 1 (a), you must reset the Clinical Quality Measures subscription to transmit the data to CQR, and this new script automates that subscription reset process.

We welcome yesterday’s response from CMS and hope this news helps you more easily meet the requirement to authorize your providers by February 13, 2015. If you have any questions, please contact Centricity Support at 888-436-8491 (Option 2, Option 3).  If you have specific questions on the SOP rules, you can also contact the Sage Growth Partners SOP Hotline at 667-217-3650. For expedited service, please request that the support representative record “PQRS” at the beginning of the description of the support ticket.

Sincerely,
Peter Kinhan
Vice President & General Manager,
Ambulatory Practice Solutions
GE Healthcare IT

PQRS Webinar – Reschedule Date

Notice from GE Healthcare:

Dear Valued Quality Submission Services Customer,

We are writing to apologize for the issues with yesterdays PQRS Insurance Webinar. We know your time is valuable and are committed to equipping you with the information you need to meet the upcoming timelines. We will be conducting another webinar on Tuesday, February 3rd at 12 EST, with more robust information and instructions and hope that you are able to join us then.

Informational webinar: Updating Insurance and Transmitting to CQR

DATE: February 3, 2015     TIME: 9:00-10:00 AM PST / 12:00-1:00 PM EST        Registration Link

 

Thank you for your support,

Centricity Team

PQRS WEBINAR: Updating Insurance & Transmitting to CQR

Notice from GE Healthcare:

January 29, 2015

QSS Webinar for PQRS on January 30: Updating and Transmitting to CQR

Dear Quality Submission Service Participant:

We have received a number of questions about the process to update insurance. Please join us for a webinar that will review how to apply Source of Payment (SOP) codes and describe how to transmit the data to Clinical Quality Reporting (CQR). Our team of experts will be available to answer your questions.

The slides and recording will be posted to the Service Portal after the presentation.

Informational webinar: Updating Insurance and Transmitting to CQR

DATE: January 30, 2015       TIME: 9:00-10:00 AM PST / 12:00-1:00 PM EST     WEBINAR REGISTRATION LINK

Reminder:You MUST install Service Pack 7 in order to apply the Source of Payment codes. Update insurance information as soon as possible after the webinar, measure selection and provider authorization cannot be completed until this step is performed.

If you have any questions, please contact Centricity Support at 888-436-8491 (option 2, option 3). For expedited service, please request the support representative record “PQRS” at the beginning of the description of the support ticket.

Thank you, GE Healthcare

QSS Deadline for PQRS: Step 6 Due February 7th

Notice from GE Healthcare:

January 27, 2015

Dear Quality Submission Service Participant:

We appreciate your continued attention to necessary preparations for GE Healthcare’s Quality Submission Service (QSS) program for PQRS 2014. Please take a moment to review the following details about important final steps and reference the insightful materials indicated below. We understand that it will take more time to complete the remaining tasks in preparation for provider authorization. As such, we have extended the Step 6 deadline to February 7th. Please continue to expedite your preparations. We are eager to support you as you seek to participate in the PQRS program and your adherence to these timelines will enable us to do so.

Step 6 – MUST BE COMPLETED BY FEBRUARY 7TH

Complete Upgrade, Update Insurance and Authorize

  • Complete upgrade to Centricity Practice Solution (CPS) 12.0.7 or Centricity EMR (CEMR) 9.8.7 or higher. (For instructions review pp. 10-23 of the CPS release notes or pp. 10-12 of the CEMR release notes which were updated on January 26).
  • Update insurance information (Review recently-updated slides in conjunction with previously-recorded webinar for instructions). PLEASE NOTE: Information in updated slides supersedes information in recording. CMS requires data for all payers as part of the submission. In order to ensure you meet the requirements to report on Medicare FFS data, we recommend you apply Source of Payment codes in a 2-part process: PART 1: Apply Medicare FFS and non-Medicare SOP codes PRIOR to measure selection. PART 2: Apply remaining Medicare SOP codes AFTER measure selection BUT BEFORE authorization. Instructions for Transmitting Source of Payment Data to Clinical Quality Reporting (CQR) before and after Part 2 are now available.
  • Authorize submission of provider measures in CQR (Watch recorded webinar and review slides for instructions).

As a part of step 6, regardless of any prior agreements with or communications to GE Healthcare on QSS, you MUST complete provider authorization in order for GE Healthcare to submit the authorized provider’s data to CMS for PQRS 2014.

  • NOTE: Complete the upgrade and update insurance information as early as possible; measure selection and provider authorization cannot be completed until these steps are performed. QSS Participants are solely responsible for the providers selected for authorization and quality measures chosen for submission to quality reporting programs offered by GE Healthcare.

If you have any questions, please contact Centricity Support at 888-436-8491 (option 2, option 3). For expedited service, please request that the support representative record “PQRS” at the beginning of the description of the support ticket.

Thank you, GE Healthcare

Patient Education Transition of Service

Notice from GE Healthcare:

We want to ensure you saw the following notice that was communicated via email and posted to the Service Portal on November 21, 2014. Slides and the recording from the referenced webinar are available in the “View Past Webinars” section of the Centricity Practice Solution and Centricity EMR Service Portals. Sincerely, GE Healthcare

Patient Education Transition of Service

Dear Centricity Practice Solution and Centricity EMR customers:

We want to make you aware of an important change to the patient education material we support. As a reminder, the embedded ExitCare handouts we have historically supplied do NOT support your providers for Meaningful Use (MU) 2014. As a result, GE Healthcare has partnered with Truven to provide CareNotes patient education materials to all current Centricity Practice Solution (CPS) and Centricity EMR (CEMR) customers at no additional charge. Theses materials offer numerous benefits:

  • Over 8,400 education documents, covering problems, medications, and allergies.
  • Regular upgrades, maintenance, and support.
  • All documents available in English and Spanish and some in significantly more languages.
  • Support for MU Stage 2 Core Measure 13 (Patient-Specific Education) when accessed via the InfoButton from CPS 12 and CEMR 9.8.

For an additional cost you may also subscribe to provider referential information that supports MU Stage 2 Core Measure 6 (Clinical Decision Support) when accessed via the InfoButton.

 

  • If you have upgraded to CPS 12 or CEMR 9.8: Follow the instructions in the InfoButton Statement and Survey letter sent in April to configure your system for access to patient education via the InfoButton.
  • If you have NOT upgraded to CPS 12 or CEMR 9.8 – OR if you also want online access:You can still access the Truven patient education. Follow these Instructions for Online Access to Truven Patient Education to add a shortcut to your desktop. PLEASE NOTE: Online access will NOT count toward MU 2014.

To make this transition even easier, we will walk you through these instructions step by step in the following informational webinar.

Activating and Accessing Truven CareNotes Patient Education DATE: December 5, 2014 TIME: 10:30-11:00AM PST (1:30-2:00PM EST)

Should you wish to continue using ExitCare patient education after the embedded handouts expire, you may contract with Elsevier directly via email or by phone at 800-694-6669 ext 1, for other access options, such as online access, for an additional fee. PLEASE NOTE: Online access will NOT count toward MU 2014.

We expect the Truven CareNotes patient education content to satisfy a broader range of your patient education needs and more easily keep your educational materials current. If you have any questions about this transition, contact Centricity Suport Services at 1-888-436-8491.

Sincerely,

Peter Kinhan, Vice President & General Manger, Ambulatory Practice Solutions, GE Healthcare IT

CQR Notice: DOWNTIME & New Instructional Resource

Notice from GE Healthcare:

Dear Clinical Quality Reporting Customer,

We want to share with you an important downtime notice for Clinical Quality Reporting (CQR) and introduce a new instructional resource, Monitoring Meaningful Use Data Flow.

The upcoming downtime is designed to implement a number of performance enhancements, including enabling practices to export multiple providers’ performance data to a single spreadsheet file. We expect to post release notes to the CQR section of the Centricity Practice Solution (CPS) and Centricity EMR (CEMR) Service Portals on Monday January 26th.

Please be aware of the following:

  • We will bring CQR down for a short period starting early Saturday, January 24th, and we expect the system to be available for full use by the evening of Saturday, January 24th:

o   The CQR Dashboard will be unavailable early Saturday morning through that afternoon.

o   CQR ingestion processes will be suspended briefly for some customers during that time.

  • For this maintenance period, you do NOT need to turn off your CQR Channel in QIE nor your CQR subscription in the CPS or CEMR application.  However, we recommend you review QIE for errors that may have occurred during the downtime or as a result of configuration changes within the CQR application. Instructions for CQR and QIE Error Review have been posted to the Service Portal.

We will work expeditiously to make these updates, and we will post an announcement to the Service Portal when the system is available.

To receive notifications directly to your email account when we post these updates, please log in to the CQR section of the CPS or CEMR Service Portal, click on “follow” in the top right hand corner of the page, and check “Inbox”. Should you need assistance in configuring your account to follow these pages, please read Getting Started: Following Products and Communities and Email or Stream Notifications?.

In addition, we recommend you review the new instructional resource, Monitoring Meaningful Use Data Flow, which describes how to monitor for successful flow of data to CQR on an ongoing basis and how to troubleshoot errors. It is now available to CPS and CEMR users on the Service Portal.

If you have any questions, please call Centricity Support Services at 1-888-436-8491.

Sincerely,

Peter Kinhan Vice President & General Manager, Ambulatory Practice Solutions GE Healthcare IT

 

CQR Notice: Tues January 20th – EMERGENCY MAINTENANCE PARTIAL DOWNTIME

Notice from GE Healthcare:

Dear Clinical Quality Reporting Customer,

We want to share with you an important emergency partial downtime notice for Clinical Quality Reporting (CQR) beginning on Tuesday January 20th, 9:00PM PST. The downtime is required to address delays some customers are experiencing in generating results. We currently expect the system to be available for full use by midnight.

During the current downtime we will to continue to receive documents into CQR from your QIE engine. Only the CQR Dashboard Service will be unavailable for use during the downtime.

We thank you for your patience during this time. If you have any additional questions, please call Centricity Support Services at 1-888-436-8491.

-Tim Donnelly, Cloud Services Leader

Join us CHUG at Centricity LIVE

More reasons than ever to attend CHUG at Centricity LIVE

With over 40 education sessions, product roadmap presentations, panel discussions and hands-on training, CHUG at Centricity LIVE is a premier learning conference to help YOU optimize your investment in GE Healthcare and network with other users like you!

Valuable Content

  •  Dedicated education tracks for Financial Management, Care Delivery Management, Population Health Management and Technology.
  • Customer presenters.
  • CEU credits available.
  • NEW THIS YEAR: The Centricity Technology track, designed with input from the GE Software Center of Excellence in San Ramon California.

Multiple Choices

CHUG at Centricity LIVE offers a full spectrum of learning options to suit your knowledge needs.

  • Product Roadmap sessions: Get a glimpse of what’s ahead for future releases.
  • Panel Discussions: Share and exchange best practices with industry and GE Healthcare experts.
  • Partner/Sponsor sessions: Get answers in deep-dives on complementary solutions.
  • Product Exploration sessions: Learn more about your existing solutions and discover new ways to boost their productivity — and their value.
  • Best Practice Case Studies: Hear how other organizations use their GE Healthcare solutions to tackle the challenges you face.
  • The Collaboration Zone: Get insight on new technologies and emerging healthcare trends.
  • Hands-on: Product demos at our ‘Sandbox’.

Attendees are eligible to purchase specially priced Disney Meeting & Convention Tickets. CLICK HERE to save 10% at Walt Disney World.

REGISTER TODAY, mark your calendar and bookmark the CHUG at Centricity LIVE 2015 web page to get updates on conference content in the coming months. We look forward to seeing you in Orlando in April!

CQR Notice: DOWNTIME January 10-11

January 7, 2015

Dear Clinical Quality Reporting Customer,

We want to share with you an important downtime notice for Clinical Quality Reporting (CQR). This downtime is designed to accelerate turnaround times following some calculation requests, support PQRS-specific reporting and the download of large QRDA III files, and implement a number of other enhancements.

We expect to post release notes to the CQR section of the Centricity Practice Solution (CPS) and Centricity EMR (CEMR) Service portals on Monday January 12th.

Please be aware of the following:

  • We will bring CQR down for a short period starting early Saturday, January 10th, and we expect the system to be available for full use by the morning of Sunday, January 11th.
  • The CQR Dashboard will be unavailable early Saturday morning through that afternoon.
  • CQR ingestion processes will be suspended briefly for some customers druing that time.
  • For this Maintenance period, you do NOT need to turn off your CQR Channel in QIE nor your CQR subscription in the CPS or CEMR applications. However, we recommend you review QIE for errors that may have occurred during the downtime or as a result of configuration changes within the CQR application. Instructions for CQR and QIE Error Review have been posted to the Service Portal.

We will work expeditiously to make these updates, and we will post an announcement to the Service Portal when the system is available.

To receive notifications directly to your email account when we post these updates, please log in to the CQR section of the CPS or CEMR Service Portal, click on “follow” in the top right hand corner of the page, and check “InBox”. Should you need assistance in configuring your account to follow these pages, please read Getting Started: Following Products and Communities and Email or Stream Notifications?.

We thank you for your patience during this time. If you have any additional questions, please call Centricity Support Services at 1-888-436-8491.

Sincerely,

Peter Kinhan

Vice President & General Manager, Ambulatory Practice Solutions GE Healthcare IT

 

MU Crystal Reports v1.10.4 now available

Message from GE Healthcare:

December 22, 2014

Dear Centricity Customers:

The Meaningful Use Crystal Reports that support Meaningful Use 2013 criteria have been updated to support Patient Level Detail. The package includes all changes from versions 1.10, 1.10.2, and 1.10.3. It updates all Functional Measures to display Patient Level Details when running the reports in Centricity Practice Solution v12.0 and Centricity EMR v9.8.

We recommend that you run these patient level detail reports and save them for audit purposes. For more details, please reference the release notes for CPS and CEMR that we have posted to the service portal.

As a reminder, these reports are available to support the MU Flexibility rule finalized by CMS August 29, 2014, where some Eligible Professionals (EPs) may qualify to use alternate methods for attesting for Meaningful Use in 2014. Review the recorded webinar and CMS Meaningful Use Flexibility Scenario Tool on the service portal for further details on the available flexibility options.

Sincerely,

Peter Kinhan, Vice President & General Manager, Ambulatory Practice Solutions, GE Healthcare IT

Additional Meaningful Use Resources

Message from GE Healthcare:

December 22, 2014

Dear Centricity Customers:

We have recently released additional resources to help you make your final preparations to attest to Meaningful Use.

  • Service Pack 7 is now generally available. This release supports 14 additional Clinical Quality Measures (bringing the total of supported CQMs to 36), it includes PQRS updates to identify Medicare Part B patient visits, and it incorporates the MU Functional Measure changes originally available only through the Meaningful Use Update Patch.
  • We published a revision to the Meaningful Use Workflows Info Sheet that describes new workflows and resolutions to help ensure you capture the appropriate data for calculations.
  • Finally, we released an updated version of the Meaningful Use User Guide for Centricity Practice Solution and Centricity EMR customers that will serve as your comprehensive resource for understanding how the measures are calculated and workflows that support those measures.

We hope you find these resources useful. We are committed to your success and are standing by to support you through your final phases of Meaningful Use 2014 preparation.

Sincerely,

Peter Kinhan, Vice President & General Manager, Ambulatory Practice Solutions, GE Healthcare IT

CLINICAL VISIT SUMMARY – Product Information Notice

Message from GE Healthcare:

December 19, 2014

Dear Centricity Customer,

We would like to make you aware of potentially unexpected behavior when attaching a clinical visit summary to a patient’s chart that, if not immediately addressed as instructed below, has the potential in limited cases to inadvertently lead to health information from one patient being available to another patient. Users of Centricity Practice Solution 12.0.x or Centricity EMR 9.8.x should follow the instructions in this letter to determine if you have experienced this issue in the past. We recommend that you upgrade to Service Pack 7 to ensure you avoid the situation in the future.

Clinical Visit Summary Appending Incorrectly SPR 60572: In certain rare circumstances, a clinical visit summary (CVS) generated from within one patient’s open chart will append to another, previously-closed patient chart. This CVS could then be provided to the other patient, whether manually or automatically via secure message.

Recommended Actions We have posted to the service portal a script that can identify the patients’ charts at risk of containing an incorrectly appended CVS. We recommended that you follow the steps in the Release Notes to run the detection script. The Release Notes can be downloaded from the Access Documentation section of the CPS Service Portal or the CEMR Service Portal. We recommend that you examine any at-risk charts identified by the script for incorrectly appended summaries. If any are found, we sugges you

  1. change the incorrect CVS to Filed in Error AND
  2. retract any secure messages that may have delivered the summaries.

Please note: only some of the charts identified by the script will contain an incorrectly appended summary. You will need to run the detection script frequently and manually remediate any issues until you upgrade to a version where the situation is corrected. A fix is available for those on Service Pack 6, and the situation is corrected in Service Pack 7.

Contact Information If you have experienced this issue or have questions, please contact Centricity Support by calling 1-888-436-8491.

Maintaining a high level of quality is our highest priority. If you have any questions, please contact us immediately per the contact information above.

Sincerely,

Peter Kinhan, Vice President and General Manager, Ambulatory Practice Solutions GE Healthcare IT

Is there Light at the end of this Healthcare Tunnel?

“Stress is not what happens to us. It’s our response to what happens.  An response is something we can choose at any moment.” www.livelifehappy.com

Does anyone else feel like healthcare is consuming most of your life these days? I am reading blogs on Healthcare IT, Healthcare law, Healthcare updates, Healthcare mandates, Healthcare…you get the idea.

As a Practice Administrator, I feel as though I should have an IT, law, administration, accounting, and marketing degree. I am fortunate to work for a Physician that believes in investing in his employees and providing resources to get our jobs done, but I wonder about those that don’t? Even with endless resources, the burden to stay on top of the latest news in healthcare is cumbersome. On top of the things you HAVE to do, what about the things you want to do?

Read more

Join us for CHUG at Centricity LIVE! – Call for Presentations

CHUG at Centricity LIVE April 29 – May 2, 2015 Walt Disney World Dolphin Resort, Orlando, Florida

Your Expertise is NEEDED for CHUG at Centricity LIVE – Lead a Breakout Session…CHUG needs users like you to lead discussions or present on topics of interest to attendees. This is your opportunity to share your knowledge and establish yourself as an expert who tackles the most pressing issues.

There are plenty of speaking opportunities avaiable. Help teach practical skills to your peers. Participate in or lead a panel discussion. Share best practices or a case study. CHUG at Centricity LIVE 2015 is a terrific venue to explore and discuss healthcare’s most pressing issues.

Here are some of the areas of interest:

  • Meaningful Use – How do we get the patient engaged in the process?
  • How do you utilize eRx?
  • How do you use reports? 
  • What is the best way to enroll patients in the web portal?
  • Techniques to increase IT department productivity and efficiency
  • Change management techniques
  • Training techniques/ systems
  • How do you prioritize in a world where every project is a high priority?
  • How do you keep your Clinical Decision Support information up to date? Organized?
  • How do you get providers to use Orders?
  • How do you take the pain out of the orders module?
  • Customize versus Standardize – How do you balance them?
  • Any other topic that would be of interest to Centricity EMR or PM Users

Chose from the topics above or submit a new hot topic idea.

  • Build a crucial dialogue with your audience through multiple interactive education formats and social media.
  • Spark creative conversations: we WELCOME unique ideas for full sessions or topics for CHUG Table Chat.

Can you draw a crowd or start a discussion? If so, please submit a session!

https://www.gehealthcare-centricity-live.com/2015/portal/cfp/cfpLogin.ww

In exchange for your participation, we’ll provide you with up to two complimentary registrations – each valued at $640 – per session. Plus, you’ll achieve recognition for your organization and for yourself as a thought leader in healthcare informatics.

If you’d like to be a rock star at CHUG at Centricity LIVE 2015 in Orlando or to learn more about leading a session, please contact: chug@beattygroup.com or go ahead and submit a session.

For those of you that don’t plan to lead a session but want to attend, register now and take advantage of early bird pricing.

JOIN CHUG AT CENTRICITY LIVE IN ORLANDO – REGISTER TODAY AND SAVE!

Save $100 per person by registering three or more people from the same organization

As an attendee you have the opportunity to gain knowledge, tips and tricks from the multiple educational sessions and collaborate with healthcare professionals.

REGISTER NOW: https://www.gehealthcare-centricity-live.com/2015/portal/newreg.ww

 

QSS Reminder for PQRS: Step 4 due December 5th

December 5, 2014

Dear Quality Submission Service Participant:

We appreciate your interest in GE Healthcare’s Quality Submission Service (QSS) program for PQRS. Please take a moment to review the details about important next steps in the Step By Step guide  (updated December 4th). We have adjusted the timeframes to allow you more time to complete your upgrade to Service Pack 7. New timelines are outlined below and are reflected in the updated guide which is available on the Service Portal.

Step 4: Due December 5th

Contract for QSS – Sign & submit the GE change order (quotation) for QSS.

Step 5: Due December 31st

Implement CQR & Plan Upgrade -

  • Implement Clincial Quality Reporting (CQR) NOTE: If you have not yet contracted for this, please: email sales  immediately. If you have contracted, please continue to work with your assigned project manager or GE resource to schedule and complete your CQR installation.
  • Plan your upgrade to Centricity Practice Solution 12.0.7 or Centricity EMR 9.8.7 or higher. NOTE: Service Pack 7 is anticipated to be available in early/mid December. If you are in need of our service pack upgrade assistance, and if you have not yet contracted for this, please email sales . If you have contracted, please continue to work with your assigned project manager or GE resource to schedule and complete your upgrade.

Step 6: Due January 31st

Complete Upgrade, Update Insurance and Authorize

  • Complete upgrade to CPS 12.0.7 or CEMR 9.8.7 or higher (once available).
  • Update insurance information.
  • Authorize submission of provider measures in CQR. NOTE: Complete the upgrade and update insurance information as early as possible; measure and provider authorization cannot be completed until those steps are performed.

As a part of step 6, you MUST update insurance information so the patient visits will be recognized for the PQRS program. Please review the PQRS insurance update instructions that we have posted to the Service Portal and join us for an informational webinar to learn how to complete this step.

Informational webinar: Capturing PQRS insurance

Date: December 12, 2014              Time: 10:30AM-11:00AM PST     1:30PM-2:00PM EST            Webinar Registration Link

If you have any questions, please contact Centricity Support at 888-436-8491 (Option 2, Option 3).

Thank you, GE Healthcare

CQR Notice: DOWNTIME December 5th-8th

December 3, 2014

Dear Clinical Quality Reporting Customer,

We want to share with you an important downtime notice for Clinical Quality Reporting (CQR). This downtime is necessary to support the continually growing volumes of data and calculation requests. The update also provides support for additional Meaningful Use workflows and makes some changes to the clinical quality measures displayed on your dashboard. Please refer to the release notes that we expect to post to the CQR section of the Centricity™ Practice Solution (CPS) Centricity EMR (CEMR) and Service Portals on Monday, December 8

Please be aware of the following:

  • We will bring CQR down for two short periods starting the evening of December 5th, and we expect the system to be available for full use by the evening of December 8th.
  • The CQR Dashboard will be unavailable Friday evening through Saturday morning.
  • CQR ingestion processes will be suspended briefly for some customers on Monday beginning at 9:00 AM PST.
  • We will be reaching out to some of you prior to the downtime to make configuration changes to your system. A project manager will contact you by Friday, if this is required for your system.
  •  For this Maintenance period, you do NOT need to turn off your CQR Channel in QIE nor your CQR subscription in the CPS or CEMR applications. However, we recommend you review QIE for errors that may have occurred during the downtime or as a result of configuration changes within the CQR application.  Instructions for performing this task will be posted to the Service Portal on Monday.

We will work expeditiously to make these updates, and we will post an announcement to the Service Portal when the system is available.

To receive notifications directly to your email account when we post these updates, please log in to the CQR section of the CPS or CEMR Service Portal, click on “follow” in the top right hand corner of the page, and check “InBox”. Should you need assistance in configuring your account to follow these pages, please read Getting Started: Following Products and Communities and Email or Stream Notifications?.

We thank you for your patience during this time. If you have any additional questions, please call Centricity Support Services at 1-888-436-8491.

Sincerely,

Peter Kinhan

Vice President & General Manager, Ambulatory Practice Solutions GE Healthcare IT

 

Optimizing Your Centricity Webinar Series from GE Healthcare

Optimizing Your Centricity Solution webinar series is to begin the week of December 1st.

“Your Centricity Education team is pleased to announce the upcoming launch of a new educational series, Optimizing Your Centricity Solutiongeared toward enhancing your experience with your Centricity Practice Solution and Centricity EMR products. This educational series will highlight the native functionality of your products, providing you and your organization’s users with tips to enhance your productivity and efficiency and streamline Practice Management and EMR workflows. ”

To Register for this series or  for more information click here

GE Healthcare Customer State of the Union Address

A message from GE Healthcare:

Customer State of the Union Address

Dear Centricity™ Practice Solution and Centricity EMR customers:
Jon Zimmerman, VP & GM of Clinical Business Solutions, and Peter Kinhan, VP & GM of Ambulatory Practice Solutions, invite you to attend our next Customer State of the Union webinar on Thursday, November 13, 2014.
We’ll provide an update on Centricity Practice Solution and Centricity EMR service packs and releases, discuss important information on Meaningful Use workflows and calculations, and provide an update on Clinical Quality Reporting. Our panel of experts will also be available to address your questions.

Customer State of the Union
DATE: November 13, 2014
TIME: 11:30AM-12:30PM PST | 2:30-3:30PM EST
Webinar Registration Link

Registration will be required to join the event. We will use a different system for this next meeting, so we encourage you to register and perform the recommended system tests in advance. We will record the meeting and post it to the service portal for those who cannot attend live. We hope you will join us.
Sincerely,
Peter Kinhan
Vice President & General Manager,
Ambulatory Practice Solutions
GE Healthcare IT

African Travel Screening Protocol Kit for CPS & CEMR

GE Healthcare, in response to urgent Ebola-related recommendations by the Centers for Disease Control (CDC), has published a clinical kit containing editable notifications, alerts, and clinical guidance for use with Centricity Practice Solutions software versions 11 and higher and Centricity Electronic Medical Record Software versions 9.5 and higher. This kit enables you to incorporate Ebola screening questions and clinical guidance within the Electronic Health Record.

CCC Core package is not required to leverage this content.

Log into GE Healthcare’s Portal to download the link, User Guide and Release Notes.

For CPS: https://engage.gehealthcare.com/community/en/cps/clinical-content

For CEMR: https://engage.gehealthcare.com/community/en/emr/clinical-content

CHUG at Centricity Live

October 14, 2014

Dear CHUG Members:

Based on your feedback and working diligently with GE staff….the CHUG Board and Jon Zimmerman, VP & GM of Clinical Business Solutions are pleased to announce that CHUG will be joining GE’s Centricity LIVE conference in the Spring of 2015 April 30th – May 2nd in Orlando, Florida!

This combined event will give members a unique opportunity to expand education and training for products across the entire Centricity Solutions portfolio while maintaining CHUG’s mission as an independent USER DRIVEN conference, designed and organized by users.

CHUG at Centricity LIVE will continue to provide you with dedicated tracks on EMR and PM with a focus on solving common issues, optimizing systems, preparing you for federally mandated requirements and networking.

Admission to CHUG at Centricity LIVE is flexible and allows attendees to decide what works best for their time constraints and budget.

CHUG will continue to encourage users to deliver relevant and timely presentations. Please consider submitting a presentation for review and approval.

In addition, CHUG will continue to meet independently in the Fall.

The location for Fall 2015 is not yet confirmed but notification will be sent out once plans are finalized.

Thank you for your continued support, if you have any questions or concerns please email us at chug@beattygroup.com. We hope to see all of you in Orlando in the Spring!

Respectfully,

The CHUG Board of Directors

 

Enhancement Requests: Let Your Voice Be Heard

Oh the day when the spell check from the preview screen works, or how about hosted claims checking on the EMR side to help with correct coding?.

We all have enhancement requests to the products we use. Our forums page has a section to discuss feature requests, but did you know that the GE Portal has a place to submit your suggestions? Once submitted, those requests are processed by the GE Development Team and may someday become a reality!

Read more

Meaningful Use Admin Set up for Dummies

If you are on the systems administration side of things, you have been given the daunting task to set up the administration side of CPS12 to get ready for Meaningful Use 2. Unfortunately, the easy button to do this requires many steps. Here is an admin check list for you to reach Meaningful U use 2 core measures using CPSv12: Read more